Warranty & Policies

Our Commitment to You

Transparent policies, comprehensive warranty coverage, and unwavering commitment to customer satisfaction. We stand behind every product we manufacture.

1-Year Standard Warranty

All sensors and dataloggers come with 12-month coverage against manufacturing defects.

Free Replacement

Defective units replaced at no cost during warranty period, including shipping.

48-Hour Response

Technical support responds within 48 hours for all warranty-related inquiries.

Advance Replacement

Critical applications eligible for advance replacement to minimize downtime.

WARRANTY COVERAGE

What Our Warranty Covers

Clear and transparent warranty terms so you know exactly what's protected.

What's Covered
  • Manufacturing defects in materials and workmanship
  • Premature failure under normal operating conditions
  • Calibration drift beyond specified accuracy
  • Electronic component failures (dataloggers, readouts)
  • Hermetic seal failures in sensors
  • Software bugs affecting core functionality
What's Not Covered
  • Damage from improper installation or handling
  • Exposure to conditions beyond specified ratings
  • Physical damage, lightning strikes, or flooding
  • Unauthorized modifications or repairs
  • Normal wear and consumable items (batteries, cables)
  • Damage during shipping (separate claim process)
EXTENDED PROTECTION

Warranty Plans

Choose the level of protection that fits your project requirements.

Standard

2 Years
Included
  • Manufacturing defects
  • Email support
  • Free repairs
POPULAR

Extended

+3 Years
15% of product value
  • All standard coverage
  • Priority support
  • Advance replacement

Comprehensive

+5 Years
25% of product value
  • All extended coverage
  • 24/7 support
  • Annual calibration
POLICIES

Our Policies

Transparent terms designed to protect your interests and ensure smooth operations.

Return Policy

Return Window30 days from delivery for unused products
ConditionOriginal packaging, undamaged, with all accessories
Restocking Fee15% for standard products, 25% for custom orders
Refund TimelineWithin 14 business days of receiving returned goods

Shipping Policy

Domestic (India)Free shipping on orders above ₹50,000
InternationalCalculated at checkout based on destination
Lead TimeStock items: 3-5 days; Custom: 4-8 weeks
InsuranceAll shipments insured for full value

Privacy Policy

Data CollectionOnly essential information for service delivery
Data SharingNever sold to third parties; shared only for service
Cloud DataEncrypted at rest and in transit (AES-256)
RetentionMonitoring data retained per customer agreement

Support Policy

Standard SupportEmail support with 48-hour response (Mon-Fri)
Priority Support24/7 phone support with 4-hour response
On-Site SupportAvailable at additional cost (T&M basis)
Software UpdatesFree updates for 1 year; subscription thereafter
CLAIM PROCESS

How to File a Warranty Claim

Simple 4-step process to get your equipment repaired or replaced.

1

Contact Support

Email or call our support team with product details and issue description.

2

Get RMA

Receive Return Merchandise Authorization number and shipping instructions.

3

Ship Product

Pack securely and ship to our service center (prepaid label provided).

4

Resolution

Repair or replacement shipped back within 10-15 business days.

Have Questions About Our Policies?

Our customer service team is ready to help clarify any terms or assist with warranty claims.

connect@geolook.in +91 9460060470
Contact Support
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